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Outcomes

A Leader in Measuring Results

Crossroad aggressively and systematically measures the results it achieves for young people, answering the question, “How do we really know that we made a difference - that we improved a child’s life?”

Measuring the results of therapy is a complex task that for decades has baffled therapists and administrators everywhere. Far too often, success was measured simply by the number of therapy sessions a child received. In other words, activity was measured, not results.

Crossroad was one of the leaders in the development of a copyrighted outcomes project through the state association, IARCCA. John Link, Executive Director of the Crossroad Institute, is the lead author and co-chair of this 11-year-old statewide research project that uses outcomes-based measurement with more than 10,000 children and families at over 95 child service agencies across Indiana. Agencies in other states are also now using the IARCCA outcomes measurement method. It is one of the largest outcomes measurement projects underway in the United States among agencies that provide services to children.

This effort to measure outcomes accomplishes two important objectives – providing accountability and continually improving programs. It is this continuing emphasis on quality that ensures that young people who come to Crossroad get state-of-the-art, not run-of-the-mill, care.